Refund policy

Refund and Return Policy

Angela Schultz accepts returns for both defective and non-defective products. You have 30 days from delivery to return an item by mail, whether it arrived faulty or you simply changed your mind. Return shipping is the customer's responsibility in either case.

What we accept

Defective, damaged, or incorrect items — returned by mail within 30 days of delivery.
Non-defective items — change of mind, wrong size, wrong colour, or you no longer want the piece — returned by mail within 30 days of delivery.
Exchanges — accepted on the same terms as returns set out in this policy.

The 30-day window

You have 30 days from the day your order is delivered to request a return. The clock starts at delivery, not at the date you ordered. Requests made after 30 days cannot be accepted.

Condition of returned items

We accept new products only. To be refunded, an item must be unworn, unwashed, unaltered, and in the condition you received it, with all original tags and packaging attached. Items showing signs of wear, washing, alteration, or damage caused after delivery cannot be refunded.

How to start a return

Email hello@angelaschultz.com with:

Your order number
Which item or items you want to return
The reason for the return
Photographs, if the item arrived damaged, faulty, or incorrect

We reply within 1 business day with return instructions and the correct return address. Please wait for those instructions before sending anything back — parcels returned without them cannot be tracked to your order and we may not be able to refund them.

Return method

Returns are accepted by mail only. We do not offer in-person returns or drop-off, and our registered address is not a returns address.

Return shipping

Return shipping is the customer's responsibility, for defective and non-defective returns alike. You book and pay for the return label yourself, with the carrier of your choice. The cost depends on the carrier and where you are sending from, so we cannot quote it for you.

Return postage is not refundable. Your refund covers the price of the item only.
Please use a tracked service and keep your proof of postage. We can only refund items that actually reach us, and without tracking we cannot confirm a parcel arrived.
We do not accept parcels sent cash on delivery or with postage due. They will be refused and returned to you.

Restocking fees

We do not charge restocking fees.

Refunds

Once your return arrives and we have inspected it, we will email you to confirm. Approved refunds are processed within 7 business days to your original payment method. Your bank or card issuer may take up to a further 14 days to show the money in your account — that part is outside our control.

All refunds are issued in US dollars (USD), the currency that applies to this policy and to every order placed on this site.

Refunds cover the price you paid for the item. Because shipping is free on all orders, there is no outbound shipping charge to refund, and return postage you paid is not included in the refund.

Exchanges

We accept exchanges under this policy, on the same conditions as returns: returned by mail within 30 days of delivery, in new condition with tags and packaging attached, with return shipping paid by you. Tell us in your return email that you would prefer an exchange and we will arrange it where stock allows. If the replacement is unavailable, we refund you instead.