Refund policy

Refund and Return Policy

We want you to be happy with what you bought. If you are not, you have 30 days to send it back. Angela Schultz is a trading name of Pink Pixel LLC.

The 30-day window

You have 30 days from the day your order is delivered to request a return. The clock starts at delivery, not at the date you ordered. Requests made after 30 days cannot be accepted.

How to start a return

Email hello@angelaschultz.com with:

  • Your order number
  • Which item or items you want to return
  • The reason for the return
  • Photographs, if the item arrived damaged, faulty, or incorrect

We reply within 1 business day with return instructions and the correct return address. Please wait for those instructions before sending anything back — parcels returned without them cannot be tracked to your order and we may not be able to refund them.

Condition of returned items

To be refunded, an item must be unworn, unwashed, and in the condition you received it, with all original tags and packaging attached. Items showing signs of wear, washing, alteration, or damage caused after delivery cannot be refunded unless the item was faulty when it arrived.

Who pays for return shipping

  • If the item is faulty, damaged, or not what you ordered: we pay. We will send you a prepaid return label, or reimburse the postage you paid.
  • If you changed your mind — wrong size, wrong colour, or you simply do not want it: you pay the return postage. We recommend a tracked service, because we can only refund items that reach us.

We do not charge restocking fees.

Refunds

Once your return arrives and we have checked it, we will email you to confirm. Approved refunds are processed within 5–10 business days to your original payment method. Your bank or card issuer may take up to a further 14 days to show the money in your account — that part is outside our control.

Refunds cover the price you paid for the item. Because shipping is free on all orders, there is no shipping charge to refund.

Damaged, faulty, or incorrect items

Check your order when it arrives. If anything is damaged, faulty, or not what you ordered, email us within 48 hours with your order number and photographs of the item and its packaging. You can choose a replacement or a full refund, and we cover all shipping costs in both directions.

Exchanges

The fastest way to exchange an item is to return the one you have for a refund and place a new order for the one you want. This means the replacement ships immediately rather than waiting for your return to arrive. If you would prefer a direct exchange, say so in your return email and we will arrange it where we can.

Items we cannot accept

  • Items returned more than 30 days after delivery
  • Items that are worn, washed, altered, or missing their tags
  • Items marked as final sale at the time of purchase
  • Gift cards

Cancelling before dispatch

You can cancel any order that has not yet shipped, for a full refund, by emailing us. Once an order has shipped, use the return process above.

Your legal rights

This policy sits alongside your rights under applicable US federal and state consumer protection law. Nothing here limits those rights.

Contact

Angela Schultz, a trading name of Pink Pixel LLC
30 N Gould St, Sheridan, WY 82801, United States
Email: hello@angelaschultz.com
Phone: +1 971 357 1325
Support hours: Monday to Friday, 9:00–17:00 ET
We reply within 1 business day.