FAQ

Frequently Asked Questions

About Angela Schultz

What is Angela Schultz?

Angela Schultz is a womenswear label offering a curated collection where modern design meets everyday simplicity — elegant, versatile pieces cut to flatter across body types. Angela Schultz is a trading name of Pink Pixel LLC, an independent company based in the United States.

How do I choose the right size?

Every product page carries a size guide with real measurements, along with a model reference giving her height and the size she is wearing. If you are between sizes or unsure, email us at hello@angelaschultz.com and we will help before you order.

Shipping and delivery

Do you offer free shipping?

Yes. Shipping is free on every order, with no minimum spend. The price on the product page is the price you pay — the only amount that may be added at checkout is sales tax.

When will my order arrive?

Orders take 1–2 business days to process and a further 3–7 business days in transit, so 4–9 business days in total from the day you order. Business days are Monday to Friday, excluding US public holidays. Orders placed before 12:00 ET on a business day start processing the same day.

Where do you ship?

To all 50 US states, including Alaska and Hawaii, and to PO boxes and APO/FPO addresses. Those last three can take a few days longer than the estimate above.

How do I track my order?

You will get a confirmation email when you order and a second email with a tracking number once the parcel ships. Enter that number on our Track Your Order page. Tracking can take up to 48 hours to show its first scan, which is normal.

Will I be charged customs or import fees?

No. We do not add customs, import, or brokerage charges. If a carrier ever assesses one on a delivery, contact us and we will cover it.

My order has not arrived. What should I do?

If 9 business days have passed since you ordered and nothing has arrived, email us with your order number. We will trace the parcel with the carrier and either resend it or refund you in full.

Can I change my delivery address or cancel my order?

Email us within 24 hours of ordering and we will change the address if the parcel has not shipped. You can cancel any order for a full refund at any point before it ships. Once it has shipped, use the return process instead.

Why did my order arrive in more than one parcel?

Orders with several items are sometimes shipped separately, at no extra cost. Each parcel has its own tracking number, and the rest is usually a day or two behind.

Returns and refunds

What is your return policy?

You have 30 days from the day your order is delivered to request a return. Items must be unworn, unwashed, and in their original condition with all tags and packaging attached.

How do I return something?

Email hello@angelaschultz.com with your order number, the item you want to return, and the reason. We reply within one business day with return instructions and the correct return address. Please wait for those instructions before sending anything back.

Who pays for return shipping?

We do, if the item is faulty, damaged, or not what you ordered — we will send a prepaid label or reimburse your postage. If you simply changed your mind, you cover the return postage. We do not charge restocking fees.

How long does a refund take?

Once your return arrives and we have checked it, refunds are processed within 5–10 business days to your original payment method. Your bank may take up to a further 14 days to show it.

Can I exchange an item instead?

The fastest route is to return what you have for a refund and order the replacement straight away, so it ships immediately. If you would rather do a direct exchange, say so in your return email and we will arrange it where we can.

My item arrived damaged or incorrect.

Email us within 48 hours of delivery with your order number and photographs of the item and its packaging. Choose a replacement or a full refund — we cover shipping both ways.

Payment and privacy

What payment methods do you accept?

Checkout is powered by Shopify Payments. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. All prices are charged in US dollars.

Is my payment information secure?

Yes. Payments are processed over an encrypted connection under the PCI Data Security Standard. Angela Schultz never sees or stores your full card number, expiry date, or security code.

How do you handle my personal data?

We explain exactly what we collect and why in our Privacy Policy. We do not sell your personal information. If you would like to opt out of data sharing for advertising, see Do Not Sell or Share My Personal Information.