Shipping policy
Shipping Policy
This policy explains how Angela Schultz ships orders, how long delivery takes, and what to do if something goes wrong. Angela Schultz is a trading name of Pink Pixel LLC.
Where we ship
We ship to all 50 US states, including Alaska and Hawaii. We also deliver to PO boxes and APO/FPO addresses, though these can take a few days longer than the estimates below.
Shipping cost
Shipping is free on every order. There is no minimum spend and no threshold to reach. The price shown on the product page is the price you pay — we do not add shipping, handling, or processing fees at checkout.
How long delivery takes
Delivery has two parts, and both are quoted in business days. Business days are Monday to Friday and exclude US public holidays.
- Processing: 1–2 business days. This is the time between you placing the order and the parcel leaving the warehouse.
- Transit: 3–7 business days once the parcel has shipped.
- Total: 4–9 business days from the moment you order.
Orders placed before 12:00 ET on a business day begin processing the same day. Orders placed after that, or at a weekend or holiday, begin processing on the next business day.
These are estimates, not guarantees. Carrier delays, severe weather, and peak periods such as Black Friday and December can extend them.
Tracking your order
You will receive a confirmation email as soon as you order, and a second email with a tracking number once the parcel ships. Tracking can take up to 48 hours to show its first scan — this is normal and does not mean the parcel is lost.
You can track an order at any time on our Track Your Order page using the tracking number from your shipping email.
Customs and import charges
Angela Schultz does not add customs, import, or brokerage charges to your order. The price you see at checkout is the total you pay us. In the unlikely event that a carrier assesses an import charge on a delivery, contact us at hello@angelaschultz.com and we will cover it.
Changing your address
If you need to correct a delivery address, email us within 24 hours of placing the order at hello@angelaschultz.com. Once a parcel has shipped we cannot change where it goes.
Cancelling an order
You can cancel any order before it ships. Email us and we will cancel it and refund you in full. Once an order has shipped it cannot be cancelled, but you can return it under our Refund Policy.
Split shipments
Orders with more than one item sometimes arrive in separate parcels, at no extra cost to you. If you receive part of an order, the rest is usually a day or two behind. Each parcel has its own tracking number.
If your order has not arrived
If 9 business days have passed since you ordered and nothing has arrived, email us at hello@angelaschultz.com with your order number. We will trace the parcel with the carrier and either resend it or refund you in full.
If something is missing or damaged
Check your order when it arrives. If an item is missing, damaged, or not what you ordered, email us within 48 hours with your order number and photographs of the item and its packaging. We will send a replacement or refund you in full, and we pay any return shipping. See our Refund Policy.
Contact
Angela Schultz, a trading name of Pink Pixel LLC
30 N Gould St, Sheridan, WY 82801, United States
Email: hello@angelaschultz.com
Phone: +1 971 357 1325
Support hours: Monday to Friday, 9:00–17:00 ET
We reply within 1 business day.